Hospitality Technology
18 of the Top Hospitality Conferences to Check Out in 2024
The hospitality industry is always evolving. Economic trends, consumer preferences, and travel restrictions consistently shift, affecting how the industry operates. To remain competitive, hospitality professionals must stay on top of what’s happening with hotels, event venues, technology, and trends. Attending top hospitality conferences, expos, or summits is a fantastic way to stay up-to-date on current…
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Tech Thursday: 6 Ways to Help Your Sales Team Actually Use Your New Hotel CRM
CRM adoption is a common hurdle for sales teams, in hotel management companies and a wide variety of businesses and markets. Across industries, an estimated one-third of CRM projects fall short of expectations. Why? There are many possible explanations, but these are among the top reasons your team may be slow to use the CRM: …
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Friday Finds Trends: 10 Must-Know Hotel CRM Strategies to Boost Group Business
Have you heard? According to Hotel Management, 2019 is the year of data mining. That’s because of the unprecedented number of ways to harness data to grow business. From booking timelines to event purpose to F&B purchase patterns, customer data is everywhere. As the amount of industry data grows more extensive than ever before, management…
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The Essential Guide to S&C CRM Software for Hotels
Did you know that customer relationship management (CRM) technology is one of the largest spending categories in enterprise software? It’s true! The global Customer Relationship Management (CRM) market size was valued at USD 23.14 billion all the way back in 2015, and has only grown since then. A recent CRM industry analysis discovered that this…
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5 Must-Have Hotel Software Tools to Maximize Your Groups & Meetings Offering
Investing in new tools for groups and meetings is easier said than done for hotel properties. The event tech space is crowded, budgets are limited, and, at the end of the day, the hospitality industry is a service industry not a tech industry. As a result, many branded properties are still using legacy systems that date…
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Select-Service Hotels Need a New Group CRM (and It’s on the Way)
The way many hotels in the United States manage group business isn’t working. Nowhere is this more pronounced than among select-service properties, where some of the tried-and-true sales and catering systems, also known as customer relationship management systems (CRMs), built specifically for this segment have recently been sunsetted in a systems consolidation never before seen…
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Hotel Chatbots: Your New Best Friends for Creating a Great Customer Experience
Hotel chatbots are the modern-day equivalent to a concierge, and one of the latest technologies being used to improve experiences. Guests can check in, check out, make reservations, and even ask for local restaurant recommendations. And it’s not just hotels that benefit from the convenience factor: Business Insider estimates that over 80% of businesses are…
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5 Hotel Technology Stats That Will Win You More Business
In the digital age, technology is at the core of business processes across industries. In the hospitality business, hotel technology plays a vital role in attracting, engaging, and retaining guests. This means that hotels have to invest in a wide range of solutions to meet the escalating expectations of guests. Regardless of how you perceive…
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5 Simple Tools to Create a Better Hotel Guest Experience
You’re always looking to differentiate yourself as a hotel owner or operator. Technology has never made that easier! With the right tools, you can provide a memorable hotel guest experience that will drive repeat business. Explore Technology Ideas for a Better Hotel Customer Experience 1. In-room digital assistants More and more consumers are turning to…
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4 Hotel Staffing Tools That Help Properties Recruit Top Talent
Aside from maybe the property, the staff is the most valuable asset in any hotel business. But that means staffing is also one of the hardest parts of running things efficiently. Luckily, we’ve rounded up six hotel staffing tools that’ll make the recruitment process a little easier ” from the initial search to the perfect…
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10 Hotel Management Software Picks to Boost Your Business Efficiency
Finding the right software to run operations such as automated check-ins and concierge services is a big key to hotel efficiency. Luckily, many tools create seamless data sharing between machines and people, and open up a lot of opportunities when it comes to managing your business. Below you’ll find ten top hotel management software tools…
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Robots in Hotels: 6 Hotel Brands Leading the Way
In the hotel industry, sometimes it feels like the future is now. Why? Many of the leading hotel brands have started using robots to improve the guest experience. In fact, a few have been testing it for some time. And that has led to the dawn of the robot bellman, the robot butler, and the…
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