Hospitality

With the rise of bleisure travel, remote working, and the gig economy, many hotels are seeing more travelers than ever who want to work from their space. Gone are the days when the most important parts of the hotel were the guest rooms. Instead, travelers are spending time in areas that were previously transient: lobbies,…

Hotels and venues are complex to run, advertise, and market. But the right tools can help improve all aspects of the process. From increasing up-sells to providing high-tech guest experiences, the award-winning hospitality technology providers listed below have all your bases covered. First though, let’s cover why this software is so critical. What is hospitality integrated…

If you’ve read our CRM buying guide or our blog, you already know that your CRM system can help you segment your audience, boost SMERF sales, and even automate your marketing. Most hotels find that their CRM system is a powerful tool for top-of-the-funnel sales and marketing. What you may not know is that your…

Hotel guests today are not easy to please. With every guest craving a personalized experience, and ready to share their opinions on social media, hotels have really had to step up their design game. So how can you take advantage of the latest design trends and please your guests without breaking the bank? One possibility…

People dislike lines—especially long ones. Whether it’s at the grocery store, the airport, or the DMV (the scene of notoriously endless lines), waiting can make people impatient and cranky. This has clear implications for customer satisfaction at hotels, particularly during group check-ins. Research from Cornell’s School of Hotel Administration examined how long a wait was…

Millennials desire experiences—over things. Travel and adventure are priorities for this generation. But Millennials aren’t traveling the same way, on the same timeline, with the same technology, or with the same expectations as their parents. Why is the Millennial market important to hotels?  According to the Pew Research Center, the Millennial generation— born between 1981…

Hotels are a specialist asset class requiring active and focused oversight. If bought, developed, operated and disposed of at the appropriate time, they can serve as dynamic income producing assets for owners and investors. But the hotel industry is a cyclical industry that closely follows a country’s economic peaks and troughs. A strategic asset management…

The competitive landscape for existing hotels is more challenging than ever, with new brands, concepts, and distribution channels opening frequently.  In this crowded environment, smart lodging operators are finding creative ways to stand out from the competition. While gaining this edge won’t happen overnight, these 10 keys to creating a competitive advantage in the hotel…