Friday Finds: What Millennials Want in a Hotel

Millennials desire experiences—over things. Travel and adventure are priorities for this generation. But Millennials aren’t traveling the same way, on the same timeline, with the same technology, or with the same expectations as their parents. Why is the Millennial market important to hotels?  According to the Pew Research Center, the Millennial generation— born between 1981…

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Hotel asset management

Tips Tuesday: 4 Must-Know Tips for Long-Term Hotel Asset Management

Hotels are a specialist asset class requiring active and focused oversight. If bought, developed, operated and disposed of at the appropriate time, they can serve as dynamic income producing assets for owners and investors. But the hotel industry is a cyclical industry that closely follows a country’s economic peaks and troughs. A strategic asset management…

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how to turn around a failing hotel

7 Ways to Provide the Best Hotel Customer Service

Did you know that improving their customer service could collectively save U.S. companies $62 billion annually? Good hotel customer service is ideal for increasing revenue, but it’s also very helpful for brand development and customer retention. Unlike your location, building structure, or amenities, providing the best hotel service experience is something you have complete control…

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Which Hotel Amenities Do The Newest Brands Have That You Don't?

Which Hotel Amenities Do The Newest Brands Have That You Don’t?

Minibars and free soap just aren’t going to cut it anymore as exclusive hotel amenities. Technology has opened new paths to quirky ideas and innovative creations that will excite prospective customers. Here are five amazing hotel amenities that exist today that you’re missing in your hotel or resort. Technology has opened paths for creative, innovative…

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