Hospitality

hotel crm strategies

Wednesday Wisdom: How to Make a Hotel Competitive Advantage Strategy

The competitive landscape for existing hotels is more challenging than ever, with new brands, concepts, and distribution channels opening frequently.  In this crowded environment, smart lodging operators are finding creative ways to stand out from the competition. While gaining this edge won’t happen overnight, these 10 keys to creating a competitive advantage in the hotel…

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how to turn around a failing hotel

7 Ways to Provide the Best Hotel Customer Service

Did you know that improving their customer service could collectively save U.S. companies $62 billion annually? Good hotel customer service is ideal for increasing revenue, but it’s also very helpful for brand development and customer retention. Unlike your location, building structure, or amenities, providing the best hotel service experience is something you have complete control…

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Which Hotel Amenities Do The Newest Brands Have That You Don't?

Which Hotel Amenities Do The Newest Brands Have That You Don’t?

Minibars and free soap just aren’t going to cut it anymore as exclusive hotel amenities. Technology has opened new paths to quirky ideas and innovative creations that will excite prospective customers. Here are five amazing hotel amenities that exist today that you’re missing in your hotel or resort. Technology has opened paths for creative, innovative…

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What are the Benefits of Boutique Hotels vs. Chain Hotels?

What are the Benefits of Boutique Hotels vs. Chain Hotels?

There are some pretty substantial differences between boutique hotels vs. chain hotels. Oftentimes, these can be seen in the benefits and service offerings. Location, facilities and amenities, and venue space also serve as the main differentiators. Here, we’ll show you the main benefits (and downsides) of boutique hotels vs. chain hotels. The main differentiators between…

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Why Pet-Friendly Hotels are Winning Over New Customers

Why Pet-Friendly Hotels are Winning Over New Customers

The hotel industry is experiencing a boom in pet-friendly hotels. It’s a feature that hotel chains and small hotels alike are offering to travelers. If you’re a hotelier, you may consider making your property pet-friendly to attract new customers. Why? These unique hotels are quickly winning over new customers. Here’s how. People spend billions on…

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What Does Hospitality Mean? Check Out These Outrageous Examples

What Does Hospitality Mean? Check Out These Outrageous Examples

What does hospitality mean to you in your role? How do you show clients “outrageous” hospitality? We decided to define the elusive question, “what does hospitality mean?” by asking the hospitality professionals who show it to clients day in and day out. Defining hospitality When figuring out what hospitality even means in the events industry,…

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