Hospitality
Wednesday Wisdom: 5 Ways Modular Furniture Unlocks the Potential of Event Space
Hotel guests today are not easy to please. With every guest craving a personalized experience, and ready to share their opinions on social media, hotels have really had to step up their design game. So how can you take advantage of the latest design trends and please your guests without breaking the bank? One possibility…
Read More Wednesday Wisdom: 7 Simple Ways to Reduce Hotel Operating Costs While Sustaining Customer Service
In the hospitality industry, customer service is the name of the game. This fact represents both a challenge for hotels to meet and an opportunity that hotels can maximize. The challenge, of course, is in controlling costs while keeping customer service high. It’s as true in hospitality as it is in any industry: bad service…
Read More Motivation Monday: 8 Strategies to Improve the Hotel Group Check-In Process
People dislike lines—especially long ones. Whether it’s at the grocery store, the airport, or the DMV (the scene of notoriously endless lines), waiting can make people impatient and cranky. This has clear implications for customer satisfaction at hotels, particularly during group check-ins. Research from Cornell’s School of Hotel Administration examined how long a wait was…
Read More Friday Finds: What Millennials Want in a Hotel
Millennials desire experiences—over things. Travel and adventure are priorities for this generation. But Millennials aren’t traveling the same way, on the same timeline, with the same technology, or with the same expectations as their parents. Why is the Millennial market important to hotels? According to the Pew Research Center, the Millennial generation— born between 1981…
Read More Wednesday Wisdom: 7 Powerful Strategies to Turn Around a Failing Hotel
If a hotel is struggling, the challenge of boosting performance and staying afloat can seem insurmountable. But with a few creative strategies, your property can begin to capitalize on its strengths and turn things around. Read on to learn critical strategies – from ramping up group sales and elevating customer experience, to rein in spending…
Read More Tips Tuesday: 4 Must-Know Tips for Long-Term Hotel Asset Management
Hotels are a specialist asset class requiring active and focused oversight. If bought, developed, operated and disposed of at the appropriate time, they can serve as dynamic income producing assets for owners and investors. But the hotel industry is a cyclical industry that closely follows a country’s economic peaks and troughs. A strategic asset management…
Read More Wednesday Wisdom: The Guide to Making a Competitive Advantage Strategy for a Hotel
The competitive landscape for existing hotels is more challenging than ever, with new brands, concepts, and distribution channels opening frequently. In this crowded environment, smart lodging operators are finding creative ways to stand out from the competition. While gaining this edge won’t happen overnight, these 10 keys to creating a competitive advantage in the hotel…
Read More 7 Ways to Provide the Best Hotel Customer Service
Did you know that improving their customer service could collectively save U.S. companies $62 billion annually? Good hotel customer service is ideal for increasing revenue, but it’s also very helpful for brand development and customer retention. Unlike your location, building structure, or amenities, providing the best hotel service experience is something you have complete control…
Read More 13 Must-Attend Hospitality Conferences for Industry Professionals in 2019
Hospitality professionals need to keep a finger on the pulse of the industry to stay ahead. Below, we’ve rounded up the top hospitality conferences for hoteliers, property managers, and executives. At these hotel conventions, industry insiders can explore innovative solutions to the challenges that are sure to influence revenue in 2019. Before we begin, mark…
Read More 8 Innovative Hospitality Podcasts for Hotel Managers & Executives
When it comes to content, there’s perhaps no channel growing as quickly in popularity as podcasts. In fact, a recent study by Edison Research shows that 24% Americans over the age of 12 have listened to one in the past month. That’s a whopping 21% increase from just one year ago. Why the drastic jump…
Read More Which Hotel Amenities Do The Newest Brands Have That You Don’t?
Minibars and free soap just aren’t going to cut it anymore as exclusive hotel amenities. Technology has opened new paths to quirky ideas and innovative creations that will excite prospective customers. Here are five amazing hotel amenities that exist today that you’re missing in your hotel or resort. Technology has opened paths for creative, innovative…
Read More What Does Hospitality Mean for Hotels in the Digital Age?
As a hotel owner or staff member, your first and foremost job is ensuring that your customers are satisfied. But so what does hospitality mean in a world where customers can get what they need at their fingertips? In the digital age, what does hospitality actually mean? There are a few things that we think…
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