Hospitality
7 Ways to Provide the Best Hotel Customer Service
Did you know that improving their customer service could collectively save U.S. companies $62 billion annually? Good hotel customer service is ideal for increasing revenue, but it’s also very helpful for brand development and customer retention. Unlike your location, building structure, or amenities, providing the best hotel service experience is something you have complete control…
Read More 13 Must-Attend Hospitality Conferences for Industry Professionals in 2019
Hospitality professionals need to keep a finger on the pulse of the industry to stay ahead. Below, we’ve rounded up the top hospitality conferences for hoteliers, property managers, and executives. At these hotel conventions, industry insiders can explore innovative solutions to the challenges that are sure to influence revenue in 2019. Before we begin, mark…
Read More 8 Innovative Hospitality Podcasts for Hotel Managers & Executives
When it comes to content, there’s perhaps no channel growing as quickly in popularity as podcasts. In fact, a recent study by Edison Research shows that 24% Americans over the age of 12 have listened to one in the past month. That’s a whopping 21% increase from just one year ago. Why the drastic jump…
Read More Which Hotel Amenities Do The Newest Brands Have That You Don’t?
Minibars and free soap just aren’t going to cut it anymore as exclusive hotel amenities. Technology has opened new paths to quirky ideas and innovative creations that will excite prospective customers. Here are five amazing hotel amenities that exist today that you’re missing in your hotel or resort. Technology has opened paths for creative, innovative…
Read More What Does Hospitality Mean for Hotels in the Digital Age?
As a hotel owner or staff member, your first and foremost job is ensuring that your customers are satisfied. But so what does hospitality mean in a world where customers can get what they need at their fingertips? In the digital age, what does hospitality actually mean? There are a few things that we think…
Read More Back to School: 5 Hotel Management Courses That Give You the Edge
From changes in technology to trends in the industry, the face of hospitality is changing every day. So if you’re going to be a leader in the workforce, you can count on one thing: You always have to be learning. That’s why we’ve rounded up five online hotel management courses that can help you get…
Read More What are the Benefits of Boutique Hotels vs. Chain Hotels?
There are some pretty substantial differences between boutique hotels vs. chain hotels. Oftentimes, these can be seen in the benefits and service offerings. Location, facilities and amenities, and venue space also serve as the main differentiators. Here, we’ll show you the main benefits (and downsides) of boutique hotels vs. chain hotels. The main differentiators between…
Read More Cybersecurity for Hotels: 6 Threats Just Around the Corner from Your Property
In an industry that is seemingly under attack from all angles, hoteliers must now take cybersecurity seriously. Over that past few years, the industry’s most well-known brands have all been victims of cybercrime. As such, they are all investing and investigating to make sure it doesn’t happen again. Let’s take a closer look at cybersecurity…
Read More Why Pet-Friendly Hotels are Winning Over New Customers
The hotel industry is experiencing a boom in pet-friendly hotels. It’s a feature that hotel chains and small hotels alike are offering to travelers. If you’re a hotelier, you may consider making your property pet-friendly to attract new customers. Why? These unique hotels are quickly winning over new customers. Here’s how. People spend billions on…
Read More Hospitality Blogs and News: 8 Sources You’ll Want to Bookmark ASAP
Keeping up to date on what’s happening in the hospitality industry requires scouring the web for the best resources. Among our favorite resources are hospitality blogs and news sites. And while there’s a good number of them online, we’ve selected our favorites that you’ll want to bookmark ASAP. Trends? New tech? Stay up to date…
Read More What Does Hospitality Mean? Check Out These Outrageous Examples
What does hospitality mean to you in your role? How do you show clients outrageous hospitality? We decided to define the elusive question, “what does hospitality mean?” by asking the hospitality professionals who show it to clients day in and day out. Hospitality is defined as the friendly and generous reception of guests, visitors, or…
Read More 6 Ways to Improve Hospitality Recruitment at Your Hotel
Hoteliers: it’s a tight labor market out there. And that means hiring for open positions can be incredibly difficult. Consider this fact: the U.S. added 220,000 jobs last month and wages are only growing by 2.5%. That means hospitality recruitment and filling open positions at your hotel is only going to get tougher. The following…
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