Hospitality Technology

Manage bookings seamlessly from lead to close with Social Tables Group CRM

Select-Service Hotels Need a New Group CRM (and It’s on the Way)

The way many hotels in the United States manage group business isn’t working. Nowhere is this more pronounced than among select-service properties, where some of the tried-and-true sales and catering systems, also known as customer relationship management systems (CRMs), built specifically for this segment have recently been sunsetted in a systems consolidation never before seen…

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A handshake between business partners

Properties Deserve a Better Way to Connect With Planners (and It’s Here)

Over the past decade, three important shifts have taken place in the meetings and events industry. In concert, these shifts have had a profound impact on event planners, transcending them from administrative taskmasters to strategic business partners: Events have become an important component of an organization’s overall strategy. They are now seen as a measurable…

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people working with hospitality software

The Ultimate Hospitality Software List: Are You Up-To-Date?

Hoteliers must anticipate coming trends and be prepared to rapidly evolve. In the current climate, that means enthusiastically embracing the software, apps, digital conference aids, social media tools, and other forms of hospitality software that are revolutionizing the industry. If you fail to do so you will become an anachronism, left to scramble after conferences,…

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hotel technology statistics

5 Hotel Technology Stats That Will Win You More Business

In the digital age, technology is at the core of business processes across industries. In the hospitality business, hotel technology plays a vital role in attracting, engaging, and retaining guests. This means that hotels have to invest in a wide range of solutions to meet the escalating expectations of guests. Regardless of how you perceive…

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the front desk is part of hotel customer experience strategy

The Best Customer Experience Strategy: 5 Simple Tools for Hotels

You’re always looking to differentiate yourself as a hotel owner or operator. Technology has never made that easier! You can provide your visitors with a technologically-rich, personal experience by just installing a few simple gadgets. Unfortunately, so can your competitors. Let’s dive into five strategies to ensure you’re setting your customer experience apart from others using…

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man who doesn't have voice-activated hotel technology

Can Voice-Activated Hotel Rooms Increase Customer Satisfaction?

In the hotel business, customer satisfaction is your key to success. Happy customers lead to increased occupancy rates, repeat business and a marketing team’s best friend: word of mouth. That’s why, in the age of rating sites like TripAdvisor, the importance of a happy customer shouldn’t be underestimated. So, with all that advanced hotel tech…

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Robotics in Hospitality: How Will It Impact Guest Experience?

Robotics in Hospitality: How Will It Impact Guest Experience?

Most hotel guests are accustomed to dealing with human members of staff. But robotics in hospitality are becoming more and more prevalent, aimed at improving guests’ experience. How is this being achieved? Across the world, the use of robotics in hospitality is commonplace, but which areas of the guest experience are affected? Robotics in hospitality…

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