FAQ

Are you new to Social Tables or do you have an existing account?

You asked for quicker load times, unparalleled stability with larger events (we’re talking tables for days!), and a software that was even easier to use. We heard you.

Faster than Ever

  • Quicker load times for events
  • Speedier object movement
  • Faster 3D

More Stability

  • Use even more objects
  • Create events in larger spaces

Unlimited Rooms

  • Add unlimited rooms
  • Easily switch between rooms within your event

Easier to Use

  • Access objects quickly
  • Save time with templates
  • Enjoy a better way to access the full object list

Impressive Results

  • Create even more beautiful diagrams
  • Easily onboard team members
Social Tables Event Management Software

Current Users: What You Need to Know

1. Why is the software changing?

You asked for quicker load times, unparalleled stability with larger events (we’re talking tables for days!), and a software that was even easier to use. We heard you. Beyond that, we learned that events are the center of your workflow and wanted to reposition our software to accommodate that, while making it flexible and robust enough to support all sorts of future needs you may have.

2. Is every Social Tables user migrating?

Yes, 100% because it’s important you’re able to build your business on the best technology. Most customers will join the new Social Tables in early April. And, all Social Tables users will migrate eventually.

3. What happens to my old Events?

Your old events are still yours. The launch of the new Social Tables has no impact on your current account. Nothing changes, nothing goes away. Everything you have in Social Tables today is exactly the same - safe and sound.

4. How do I learn the new software?

We’re so glad you asked. We offer Live Training sessions five days a week. Simply sign up to learn the basics from a Customer Success Manager as they demonstrate right within the software. You can ask questions and get all the answers you need. We also have helpful Live Chat available anytime within our software in the lower right-hand corner on your current version of Social Tables, and available under the Help tab at the top in the new version.

5. Can I keep the old software?

You will have access to your old Social Tables events forever. However, we will no longer continue supporting and building on the old software, which means you will miss out on all sorts of helpful new features, faster load times, and so much more. We built new software for you because we wanted to save you as much time as possible, help you impress your clients, and win more business. We’re here to ensure that your team members get up to speed quickly and that your transition is seamless. Don’t miss out on the opportunity to put industry-leading modern technology to work, supporting you in all you do.

6. Can I give feedback about the new version?

Absolutely! We are always trying to improve so we love hearing your feedback. For now, the best way to share your thoughts is by emailing support@socialtables.com.

7. Where can I turn if I have questions and concerns?

We’re here to help you every step of the way! You’ll find instant answers to all of your questions in our Help Center. If there’s something special you need (even if it’s just a thumbs up or a reassuring pat on the back!), please contact us at support@socialtables.com, and we’ll get back to you as soon as we can.

8. Anything else I need to do to get ready?

Ensure you're using Chrome version 48 or higher, or Firefox version 45 or higher. You can learn more about downloading the latest version of Chrome here and Firefox here. Plus, be sure you're using Windows 7 or Mac OS 10.6 or higher. Learn more about technical requirements with this PDF.

New Users

New Users: What You Need to Know

Introducing the new Social Tables, nearly a year in the making. Lovingly crafted from the ground up, we’re proud to bring you a cloud-based toolkit that harnesses the power of modern technology and puts it to work for you!

1. Is it easy for new customers to start using Social Tables?

Yes! We’ve heard Social Tables is very easy to use (literally our customers use that exact phrase to describe our product all the time!) and the workflows are really intuitive. You’ll get access to a toolkit of resources catered to however you learn best including Live Trainings, videos, Live Chat, email, and industry reports. We offer Live Training Sessions almost every day of the week, so you can ask any questions you want. And, we offer Live Chat available right within your Social Tables products within your web browser anytime you need.

2. How does Social Tables save me and my team time?

Because Social Tables has a unique collaboration feature that allows you to share your diagrams and seating with anyone you want, you can save a ton of time on back-and-forth changes. They can watch live as you make edits, or they can even make the changes themselves.

3. How will Social Tables help me impress my clients?

So many ways! Your diagrams will not only be more professional, they’ll also be more accurate, ensuring your event staff can precisely bring your vision to life. Plus, you can personalize your diagrams with your logos or your client’s logo. You’ll also be able to easily accommodate any seating requests, and be able to greet guests in style with our handy Check-In app.

4. Is it easy to share diagrams and collaborate with my clients?

Yep! You can choose to share a public view link to your diagram with them, you can export your diagrams to print, and you can add clients as collaborators directly into your diagram software. The choice is yours to make - you can even do all three.

5. Can I save my max-capacities and commonly used room layouts?

Definitely! Easily save any room layout with our Layout feature. Then, you can re-use it as many times as you want. You can even save customized groups of objects using our Favorites feature, so you can use them again anytime.

6. How is Social Tables able to handle huge events so fast?

Re-crafted from the ground up using the most advanced, secure technology we’ve harnessed the power of the most advanced web browser capabilities and put them work for you.

7. How can I quickly add multiple tables and chairs, all at once?

Our Templates tool is a great way to add all the tables you need in one fell swoop! You can even customize your types of tables, chairs per table, and so much more.

8. Can I reuse my diagrams once I make them?

Of course! Our handy Clone feature makes it easy to create a copy of any existing diagram you have.

9. Can I manage my event’s guests?

Absolutely! With a simple click you can import your guest list right into Social Tables. We’ll even map your fields, and you can customize how your guests get grouped. Then, you can manage guest preferences such as meals and VIPs, and easily seat them on your diagram in a flash.

10. How can I ensure guests are welcomed and seated properly at my event?

With our handy iPhone and iPad Check-In app that’s so simple to use your event staff can pick it up in the minutes leading up to your event.

Ready to Enjoy It?

We'll reach out to you to let you know when you will make the move, as the features you rely on become available (and improved!). If you’re interested in taking advantage sooner, please send an email to support@socialtables.com to see if the features you need are ready.

Learn everything you need to know to get started diagramming in our new software. Sign up for a live training session with a Customer Success Manager who will show you the ropes and answer any questions you have.

Anything Else?

We’re here to help you with anything you need to know about your current version of Social Tables, your existing events, and the new Social Tables. Please send an email to our awesome Customer Success Team, and they’ll get back to you promptly.