University of Massachusetts Strengthens Internal Relations with Social Tables
The University of Massachusetts Amherst’s External Relations and University Events department is universally known for their hospitality, a reputation they attribute to their commitment to teamwork and the pursuit of accomplishing shared goals.
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From individual schools and colleges to auxiliary services to the students who work alongside the professional staff, “We work with every department on campus to facilitate successful events,” says University Events Manager Rebecca Dufault. “Unless it’s an unusual situation, almost all of our resources come from on-campus solutions.”
Internal communications are the foundation of a successful event on a self-sustaining campus like Amherst, but the event team realized that their former best practices weren’t scaling with the demands of their jobs.
"We needed a tool that helped us collaborate with one another,” recalls Dufault. “We would find ourselves having the same conversations over and over, or scrambling for a printer for last minute changes when we should have been focused on executing our events. It wasn’t a good use of our time or resources.”
Constantly looking to innovate their processes in pursuit of increased efficiency, Dufault and the External Relations and University Events team onboarded Social Tables. This decision appealed to the team because of Social Tables’ ability to store all of their event information in a single, mobile-accessible way.
“Making the most up-to-date diagram accessible to all invested parties from an event’s conception put all of our partners at ease,” she notes. “It’s reassuring to them to see the event evolve, which has allowed them to give up some of the concerns that used to slow down progress.”
Now, “our diagramming time is almost non-existent.” After sharing the floor plan with everyone from the Provost’s office to the Communications department to the campus caterer, “…we’ve found that in the execution of the event, Social Tables has become a necessity. We are now able to share information and communicate quickly. Social Tables has allowed us to do what we do best: manage our events.”